Shipping Policy
Last updated: August 14, 2025
At OgyCollection US Store, we take great care to ensure that your handmade products arrive safely and on time. Below you’ll find our updated shipping rules, fees and estimated delivery windows.
1. Order processing time
Orders are processed (picked, packed and prepared for shipment) within the timeframes shown in the table below. Processing times are business days (Monday to Friday, excluding public holidays). Orders placed after 16:00 will be treated as received the next business day.
2. Shipping regions, fees and estimated delivery
The table below shows each shipping region, the shipping fee, the free-shipping threshold, the order processing time and the estimated delivery window after dispatch.
| Region | Countries / areas covered | Shipping fee | Free shipping threshold | Order processing time | Estimated delivery after dispatch |
|---|---|---|---|---|---|
| Domestic — United States | United States (all domestic addresses) | Fixed $29 | Free for orders $60 and above | 1–3 business days | Standard: 3–5 business days Express (optional): 1–2 business days |
| International — Canada | Canada | Fixed $29 | Free for orders $60 and above | 3–5 business days (processing) | Estimated: 7–14 business days after dispatch |
| International — United States | United States of America | Fixed $29 | Free for orders $60 and above | 3–5 business days (processing) | Estimated: 7–14 business days after dispatch |
| International — Australia | Australia | Fixed $29 | Free for orders $60 and above | 3–5 business days (processing) | Estimated: 10–18 business days after dispatch |
| Europe — Regional zones | Western Europe: France, Netherlands, Belgium, Luxembourg, Austria, Switzerland, Ireland, Liechtenstein, Monaco | Fixed $29 | Free for orders $60 and above | 3–5 business days (processing) | Estimated: 4–8 business days after dispatch |
| Europe — Northern Europe | Sweden, Norway, Denmark, Finland, Iceland, Estonia, Latvia, Lithuania | Fixed $29 | Free for orders $60 and above | 3–5 business days (processing) | Estimated: 5–10 business days after dispatch |
| Europe — Southern Europe | Spain, Portugal, Italy, Greece, Malta, Cyprus, Croatia, Slovenia | Fixed $29 | Free for orders $60 and above | 3–5 business days (processing) | Estimated: 5–12 business days after dispatch |
| Europe — Eastern Europe | Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Serbia, Bosnia & Herzegovina | Fixed $29 | Free for orders $60 and above | 3–5 business days (processing) | Estimated: 7–14 business days after dispatch |
Notes: 1) All fees are charged in USD at checkout. 2) Some remote regions or islands may incur additional carrier surcharges — if applicable we will notify you before shipping. 3) Customs, duties or local taxes (if any) are the responsibility of the recipient.
3. Shipping methods and carriers
We use reliable carriers depending on the destination (e.g., DHL, Hermes, DPD, international postal services or commercial carriers). The chosen carrier depends on the parcel size/weight and your delivery address.
4. Shipping costs (summary)
Standard shipping fee for both domestic (United Kingdom) and the listed international regions is a fixed $29. Orders of $60 or more qualify for free shipping (automatic at checkout).
5. Shipping address
Please ensure the delivery address you provide is complete and correct. We accept no responsibility for delays or incorrect deliveries due to incorrect or incomplete information. If you notice an error in the delivery address after placing your order, contact us immediately:
- E‑Mail: support@ogycollection.us
- Phone: (718) 407-5114 (Mon–Fri, 10:00–17:00)
6. Shipment tracking
Once your order has shipped you will receive a shipping confirmation e‑mail with a tracking number and tracking link. Please allow up to 24 hours for the tracking information to appear in the carrier’s system.
7. Shipping delays
Occasionally delays occur due to high demand, weather, customs inspections or carrier disruptions. If your shipment is delayed, first check the tracking link and then contact us if the parcel does not move for several days.
8. Damaged or lost items
If your order arrives damaged, please contact us within 7 days of receipt at support@ogycollection.us. Include photos of the damage and the packaging. We will assist with a claim to the carrier and arrange a replacement or refund where appropriate.
If a parcel is marked as delivered but you have not received it, check with neighbours or local post offices and contact the carrier. If the parcel remains missing, contact us immediately.
9. Returns and exchanges
Information on returns or exchanges is available in our Return and refund policy.
10. Contact information
- E‑Mail: support@ogycollection.us
- Address: 45 Main Street, Brooklyn, NY 11201
- Phone: (718) 407-5114 (Mon–Fri, 10:00–17:00)
If you have any questions or require expedited shipping options, please contact us before placing your order so we can confirm availability and any additional costs.